European Agency for Safety and Health at Work
Andrea Broughton, Mario Battaglini

Teleworking during the COVID-19 pandemic: risks and prevention strategies
Literature review


Table of Contents
1 Introduction
2 Telework: definition, drivers and prevalence
2.1 Definition of telework
2.2 Drivers of telework
2.3 Prevalence of telework
3 Health and safety in the workplace
3.1 Overview
3.2 Teleworking and OSH
3.3 COVID-19: teleworking and OSH
4 Types and levels of regulation
4.1 The right to disconnect
5 Examples of company practices on OSH and teleworking
5.1 Teleworking agreement at Orange (France)
5.2 Remote working and well-being at Netguru (Poland)
5.3 Gozo Telework Scheme (Malta)
5.4 Remote working in the banking sector (Spain)
5.5 Teleworking during the pandemic at Credito Cooperativo Bank (Italy)
5.6 Teleworking at Acciai Speciali Terni (Italy)
5.7 Financial support for teleworkers (Romania)
5.8 Boosting productivity and well-being at Merck Serono (Italy)
5.9 Cash grant scheme for teleworking (Malta)
5.10 Moving to teleworking in the public services (Portugal)
5.11 Agreement on teleworking at Suez (France)
6 Promoting and protecting OSH for teleworkers
6.1 What works
6.2 Main remaining challenges
6.3 The post-pandemic future
7 Appendix: Sources and further reading .
List of figures and tables
Figure 1: The factors contributing to telework
Figure 2: Establishments with home-based teleworking in place, by country, 2019
Table 1: Work-related stress and psychosocial factors at work
Table 2: Details of company agreements relating to OSH and teleworking



© European Agency for Safety and Health at Work, 2021
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